Return Policy

Return Policy

Toromont Cat wants you to be completely satisfied with your purchase. If you are not happy with your purchase, you may return any UNUSED or UNWORN items within 30 days.  Please indicate on the invoice, or in an attached letter, why you are returning the item. All items must be returned with the original invoice, reason for the return and in the condition in which you received it. 

We will accept returns or exchanges on Footwear providing the product has not been worn and is in its original packaging. Any other reasons for return will only be considered if the product is deemed to be the result of a manufacturing defect within 6 months of purchase. For Warranty details please see the packaging on the product.

There are no exchanges or refunds on Clearance items, unless the item shipped does not coincide with what was ordered by the customer.

Please send all returns with freight prepaid to:

Toromont Cat Boutique

5001, route Transcanadienne

Pointe-Claire, Québec.  Canada

H9R 1B8

We are not responsible for any damage that may occur to the items you are returning during shipping. For your own protection, you may wish to send your return by an insured courier.

Unless we made an error in order processing or shipping we will not refund return shipping charges. All refunds including any refunds for shipping charges will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by email.